Cleaner Finsbury Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Finsbury Park provides cleaning services to residential and commercial customers. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, or organisation that requests or receives cleaning services from Cleaner Finsbury Park.

Company means Cleaner Finsbury Park, the provider of the cleaning services.

Services means cleaning and related services provided by the Company as agreed with the Client at the time of booking.

Premises means the property, home, office, or other location where the Services are to be carried out.

Cleaner means any person engaged by the Company to provide the Services.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company offers a range of cleaning services including regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other related cleaning tasks as agreed with the Client.

The exact scope of the Services, including the areas to be cleaned, frequency, and any specific tasks, will be agreed at the time of booking. Any additional tasks requested on the day of service may be subject to availability and additional charges.

The Company reserves the right to refuse any job that is unsafe, unsuitable, or beyond the normal capacity and expertise of the Cleaners, including but not limited to work at excessive height, heavy lifting, or handling hazardous materials.

3. Booking Process

Clients may request a booking by contacting the Company through its accepted communication channels. The Company will provide an outline of the Services, the estimated duration, and the applicable rates before confirming the Booking.

A Booking is considered confirmed only when the Company has accepted the request, provided a booking confirmation, and, where required, received any applicable deposit or pre-payment from the Client.

The Client is responsible for providing accurate information regarding the Premises, size, condition, and any specific requirements or access restrictions. Failure to provide accurate details may result in additional charges, extended cleaning time, or the Services being reduced or rescheduled.

The Company will make reasonable efforts to arrive at the agreed time. However, all arrival times are estimates and may be subject to change due to traffic, weather, or other circumstances beyond the Company’s control. Where delays are expected, the Company will endeavour to notify the Client as soon as reasonably practicable.

4. Access to the Premises

The Client must ensure the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, door codes, or arranging for someone to be present to grant access.

If the Cleaner is unable to gain access at the agreed time, the visit may be cancelled or shortened. In such cases, the Company reserves the right to charge a call-out fee or apply the relevant cancellation charge as set out in these Terms and Conditions.

The Client is responsible for ensuring that the Premises are in a reasonably tidy state to allow the Cleaners to perform the Services effectively and within the allocated time.

5. Client Obligations

The Client agrees to provide a safe working environment for the Cleaners, including functioning lighting, running water, and electricity, where required for the Services.

The Client must inform the Company in advance of any specific health and safety risks at the Premises, such as loose floorboards, faulty electrical sockets, or any items or areas that should not be touched or moved.

The Client agrees not to request any illegal, unsafe, or inappropriate tasks from the Cleaners, including tasks that fall outside the agreed scope of Services.

6. Payments and Pricing

All charges for Services will be communicated to the Client before the Booking is confirmed. Prices may be based on an hourly rate, flat fee per job, or a combination of both, depending on the type of service.

Unless otherwise agreed in writing, payment is due on the day the Services are provided. The Company may require a deposit or full pre-payment for certain types of bookings, such as end of tenancy or deep cleaning services.

Payment methods will be set out by the Company and may include bank transfer, card payment, or other accepted methods. Cash payments, where accepted, should be made directly to the Company or as directed in the booking confirmation, not to individual Cleaners.

All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.

The Company reserves the right to review and adjust its rates periodically. Any changes to standard rates will not affect confirmed bookings that have already been accepted and scheduled, unless the scope of Services is amended.

7. Cancellations and Rescheduling

If the Client wishes to cancel or reschedule a Booking, the Client must provide adequate notice. The minimum notice period and any applicable charges will be specified by the Company at the time of booking. As a general guideline, cancellations or rescheduling with less than 24 hours notice may incur a charge up to the full amount of the scheduled service.

Where the Client repeatedly cancels or reschedules bookings without sufficient notice, the Company reserves the right to require pre-payment for future services or to withdraw service provision entirely.

The Company may cancel or reschedule a Booking where necessary due to staff illness, operational issues, or circumstances beyond its reasonable control. In such cases, the Company will offer an alternative date or time for the Services. If an alternative is not suitable, any pre-payments or deposits for the affected booking will be refunded.

8. Client Satisfaction and Complaints

The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, preferably within 24 hours of the service being carried out.

Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a re-clean of the affected areas or an appropriate partial refund. Any re-clean must be scheduled within a reasonable time after the original service.

The Client agrees to allow the Company a reasonable opportunity to investigate and resolve any complaint before taking further action.

9. Liability and Insurance

The Company will use reasonable care and skill in providing the Services and will take reasonable steps to protect the Client’s property. However, the Client acknowledges that minor wear and tear and the inherent risks of cleaning cannot be entirely eliminated.

The Company holds appropriate insurance cover for public liability as required by applicable regulations. Details of insurance may be provided on request.

The Company’s liability for any loss or damage arising from the provision of the Services shall, to the maximum extent permitted by law, be limited to the lesser of the cost of remedying the damage or the total price paid by the Client for the specific service during which the incident occurred.

The Company shall not be liable for loss or damage arising from the following:

Items that were already damaged, fragile, improperly installed, or in disrepair prior to the service, including but not limited to loose fixtures, cracked glass, or unstable furniture.

Wear, discolouration, or damage resulting from the normal use of cleaning products on materials that are unsuitable, where the Client has not informed the Company in advance of any specific cleaning restrictions.

Loss of cash, jewellery, or other valuables not properly secured or disclosed to the Company in advance. Clients are advised to store valuable items securely prior to the service.

Indirect or consequential loss, such as loss of income, business interruption, or loss of enjoyment.

10. Waste and Environmental Regulations

The Company complies with applicable UK waste and environmental regulations when providing Services. The Client agrees to cooperate with any requirements necessary for proper waste handling and disposal.

Unless otherwise agreed, the Company will use the Client’s household or on-site bins for regular non-hazardous waste generated during the cleaning. The Company does not undertake the removal or transport of large volumes of waste, furniture, construction debris, or hazardous materials such as chemicals, solvents, asbestos, or medical waste.

If the Client requires the removal of items from the Premises that falls outside normal household waste, this must be discussed and agreed in advance and may be subject to additional charges and specific regulatory requirements.

The Client is responsible for ensuring that any waste at the Premises that might pose a health or safety risk is disclosed to the Company prior to the Booking. The Company reserves the right to refuse to handle any waste or materials that it considers unsafe or non-compliant with local regulations.

11. Health and Safety

The Company is committed to maintaining safe working practices in accordance with applicable UK health and safety legislation. Cleaners are instructed to follow reasonable safety procedures and to use cleaning products according to manufacturer instructions.

The Client must not request the use of cleaning products or methods that are unsafe or contrary to health and safety regulations. If the Client provides their own cleaning products or equipment, the Client accepts responsibility for ensuring they are safe and suitable for use.

12. Property and Keys

If the Client provides keys or access devices to the Company, the Company will take reasonable steps to ensure their safekeeping. Keys may be labelled in a way that does not directly identify the Premises.

In the unlikely event of lost keys, the Company’s liability shall be limited to the reasonable cost of key replacement or lock change for the affected access point, subject to any applicable insurance terms and exclusions.

13. Personal Data and Privacy

The Company collects and processes personal information about Clients for the purpose of managing bookings, delivering Services, and handling payments and communications. The Company will handle personal data in accordance with applicable UK data protection laws.

The Client’s details will not be sold to third parties. Information may be shared with Cleaners and service partners where necessary for the proper delivery of the Services and for legitimate business purposes.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or the Company’s operating practices. The latest version of the Terms and Conditions will apply to all new bookings.

Where changes materially affect ongoing regular services, the Company will provide reasonable notice to the Client. Continued use of the Services after notification will constitute acceptance of the revised Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute, claim, or matter arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services, and supersede any prior understandings, statements, or representations, whether oral or written, relating to their subject matter.

By confirming a booking with Cleaner Finsbury Park, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.