Cleaner Finsbury Park Privacy Policy

This Privacy Policy explains how Cleaner Finsbury Park collects, uses, stores and protects personal data relating to its customers in the Finsbury Park area. It also sets out the rights you have under data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Cleaner Finsbury Park customers and prospective customers located in the Finsbury Park area who engage with our services, whether you contact us online, by message, or in person.

Who we are and scope of this policy

Cleaner Finsbury Park is a cleaning service operating in and around the Finsbury Park area. For the purposes of data protection law, Cleaner Finsbury Park is the data controller in respect of personal data we collect and use about our customers and prospective customers.

This policy covers personal data we collect when you enquire about our services, make a booking, receive cleaning services from us, or otherwise communicate or interact with us in connection with our services.

Personal data we collect

We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include:

Identification and contact details, such as your full name, postal address, property access information, and general location in the Finsbury Park area. Booking and service information, such as dates and times of cleaning appointments, type of cleaning requested, instructions and preferences relating to your property, and records of services provided. Communication data, such as messages and correspondence between you and Cleaner Finsbury Park, including any feedback, complaints or enquiries. Payment and transaction data, such as records of payments made and amounts due, obtained through secure payment providers. We do not store full card details ourselves. Technical and usage data, where applicable, such as information about how you interact with any online forms or platforms we use to arrange services.

We do not knowingly collect special categories of personal data such as health information, racial or ethnic origin, or other sensitive information, and we ask that you do not provide such information unless it is strictly necessary for the safe provision of our services.

How we collect your data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make an enquiry or book a cleaning service. This may include information provided in messages, forms or over the course of our communications. During the delivery of our services, for example when our staff attend your property and record details relevant to the service. From third party service providers that support our business operations, such as booking tools or payment providers, where they pass information to us to enable us to manage your booking and payments.

Lawful basis for processing your data

We rely on the following lawful bases under data protection law to process your personal data:

Contractual necessity. We process your personal data when it is necessary to enter into or perform a contract with you. This includes setting up your booking, managing appointments, delivering cleaning services, handling payments, and providing customer support. Legal obligation. In some cases we need to process your personal data to comply with legal or regulatory requirements, such as accounting and tax obligations, or responding to lawful requests from public authorities. Legitimate interests. We may process your data when it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, improving our services, handling queries and complaints, and keeping records of our activities. Consent. Where required by law, we may rely on your consent, for example for certain forms of direct marketing communication. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data only for specified and lawful purposes, including:

To provide and manage cleaning services you have requested. To create and manage your bookings and appointments. To communicate with you about your enquiries, bookings, service updates and any changes to our terms or policies. To process payments, issue invoices and keep appropriate financial records. To respond to feedback, complaints or disputes and to improve our services based on customer experience. To maintain security and safety for our staff and customers while services are being delivered at properties. To comply with legal and regulatory obligations.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this policy. These third parties act as data processors on our behalf and are only allowed to process your data in accordance with our instructions.

Examples of such processors may include:

Payment processing providers that handle card or electronic payments. Booking and scheduling tools we use to organise appointments. IT and cloud service providers that store data and support our internal systems. Professional advisers, such as accountants, where necessary for lawful business purposes.

We require all third party processors to implement appropriate technical and organisational measures to protect your personal data and to process it only for the agreed purposes. Where any processing takes place outside the United Kingdom or European Economic Area, we will take steps to ensure appropriate safeguards are in place in line with data protection law.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

In general, we will retain customer records and booking information for a period that allows us to manage ongoing relationships, handle queries, and maintain accurate financial and tax records. After this period, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

The specific retention period may vary depending on the type of data and the legal requirements that apply. We regularly review our data retention practices to ensure compliance with data protection law.

Data security

We take reasonable and appropriate measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, and ensuring that they are subject to confidentiality obligations.

Despite our efforts, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to responding promptly to any suspected data breach and, where required, notifying affected individuals and relevant authorities.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data. Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure. You can request that we delete your personal data where there is no longer a valid reason for us to keep it, subject to legal obligations that may require us to retain certain records. Right to restrict processing. You can ask us to restrict the processing of your data in certain circumstances, for example while we investigate a concern you raise about its accuracy. Right to object. You can object to our processing of your personal data that is based on legitimate interests, including any direct marketing, where applicable. Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format so that you can reuse it for your own purposes with another service provider. Right to withdraw consent. Where we rely on your consent to process data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, we may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Children

Our services are directed at adult customers in the Finsbury Park area. We do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will take effect from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact and complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can contact Cleaner Finsbury Park using your usual communication channels with us.

You also have the right to raise a concern or complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. However, we encourage you to contact us first so that we can try to resolve your concerns directly.