Terms and Conditions for Cleaner Finsburypark

These Terms and Conditions set out the basis on which Cleaner Finsburypark provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our cleaners to commence work, you agree to be bound by these terms. Please read them carefully before arranging any service. These terms are intended to be clear, fair, and consistent with applicable UK consumer and service law.

The expressions “we,” “us,” and “our” refer to Cleaner Finsburypark, and “you” refers to the customer, client, or person making the booking. These terms apply to standard one-off and recurring cleaning services, unless a separate written agreement states otherwise. Any special instructions, quotations, or service notes provided before the visit form part of the arrangement only where expressly accepted by us in writing.

We reserve the right to update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law or agreed by both parties. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full force.

Booking Process

Bookings with Cleaner Finsburypark may be made through the channels we make available from time to time, subject to availability and acceptance. A request for service does not itself guarantee a confirmed appointment. A booking is only confirmed once we have acknowledged it and provided the relevant service date, time, and any agreed service details. We may ask for information needed to assess the work properly, including property type, size, cleaning requirements, access conditions, and any special instructions.

It is your responsibility to provide accurate and complete information when booking. If the details you provide are incomplete or incorrect, we may need to revise the quotation, adjust the schedule, or cancel the appointment if the service cannot reasonably be delivered as planned. For a Cleaner Finsburypark cleaning service to proceed efficiently, we rely on you to disclose anything that could affect the safety, duration, or price of the work, such as pets, fragile surfaces, restricted access, or unusually heavy soiling.

We may offer estimated timeframes rather than fixed completion times. The actual duration of a cleaning visit can vary depending on the condition of the property, the scope of the work, access, and any additional tasks requested on the day. If the service requirements materially differ from the booking description, we may decline to carry out extra work or may provide a revised quote before continuing.

Payments and Pricing

All prices are stated in pounds sterling unless agreed otherwise. Pricing may be based on hourly rates, fixed fees, or a bespoke quotation. Any estimate given before the service is based on the information available at the time and may change if the actual work differs from what was described. We will not usually change an agreed price without good reason, but additional charges may apply where extra time, materials, or labour are required due to unforeseen circumstances or a significant change in scope.

Payment terms will be confirmed when the booking is made. Unless otherwise agreed in writing, payment is due on completion of the service, or in advance where a deposit or prepayment is required. We may use electronic invoicing, card payment, bank transfer, or another permitted method. If payment is not received when due, we may suspend future appointments, recover reasonable collection costs, and charge interest on overdue sums where permitted by law.

If you are a business customer, you agree to pay all undisputed invoices in accordance with the payment terms stated on the invoice. For consumer customers, any non-refundable deposit or prepayment will be clearly communicated before confirmation. The cleaner Finsburypark service will only proceed where we are satisfied that payment arrangements have been properly made.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a confirmed booking by giving notice within the time period stated at the time of booking. Where no specific period is stated, a reasonable notice period is expected. If you cancel too close to the appointment time, or if our team is unable to gain access on arrival, we may charge a cancellation fee or the full service fee, depending on the circumstances and the resources already committed.

If we need to cancel or reschedule due to illness, unsafe conditions, severe disruption, equipment failure, or any other reason outside our reasonable control, we will make reasonable efforts to offer an alternative appointment. We are not responsible for any indirect losses arising from a necessary change to the schedule, provided we act fairly and in good faith. A Cleaner Finsburypark service booking is always subject to operational availability and the safety of our staff.

To complete the work, you must ensure that our team has appropriate access to the property at the agreed time. This includes any keys, codes, entry instructions, parking information, or building access arrangements. If access is delayed, restricted, or impossible for reasons within your control, the service may be shortened, rearranged, or treated as a cancellation. Where we are waiting on site for extended periods, reasonable waiting time may be charged.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out cleaning services. However, you acknowledge that the condition of the property, the age of materials, and previous wear may affect the outcome. Some marks, stains, limescale, odours, or ingrained dirt may not be removable without risk of damage or specialist treatment. We may refuse to use a method or product that we believe could harm surfaces, fittings, or health and safety standards.

You are responsible for securing valuables, cash, confidential documents, medicines, and any fragile or sentimental items before the service begins. Unless we have agreed otherwise in writing, we do not accept responsibility for items left in exposed or unsecured areas. You should also tell us about any allergies, sensitivities, or restrictions relevant to products or cleaning methods. If we are required to use customer-provided products, you remain responsible for their suitability and safety.

If the property contains hazards such as exposed wiring, broken glass, bodily fluids, mould requiring specialist treatment, pest infestation, or aggressive behaviour by occupants or animals, we may stop work immediately. In such cases, any applicable fee for time already spent or for attendance may still apply. The Cleaner Finsburypark cleaning team is entitled to a safe working environment and may leave the premises if conditions become unsafe or unlawful.

Liability and Limitations

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to this, our liability is limited as set out below.

We are not liable for pre-existing damage, hidden defects, unstable fixtures, or deterioration caused by age, wear, or unsuitable materials. We are also not liable for losses resulting from information not disclosed by you, poor maintenance, unsafe access, or the use of unsuitable products supplied by you. To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses, loss of profit, loss of opportunity, or loss of data arising from the service.

Where we are responsible for loss or damage caused by our negligence, our total liability shall be limited to the reasonable cost of repair or replacement, or the amount paid for the affected service, whichever is lower, unless a higher amount is required by law. You must notify us of any claim as soon as reasonably possible and in any event within a reasonable period after the issue is discovered, so that we can inspect, investigate, and where appropriate seek a fair resolution.

Waste Regulations and Disposal

Waste removal and disposal may only be included where expressly agreed in advance and where lawful, safe, and practical. Our services are cleaning services, not a general waste collection or hazardous waste disposal service. Unless otherwise agreed, we do not remove large quantities of rubbish, bulky items, construction waste, electrical items, sharp waste, clinical waste, or materials that require specialist handling.

Any waste we handle during the course of cleaning will be managed in accordance with applicable UK waste regulations and environmental requirements. You must ensure that items to be disposed of are lawful to remove and do not include restricted or dangerous materials. If we identify waste that appears hazardous, contaminated, or subject to special disposal rules, we may refuse to move it, may stop the relevant part of the service, or may refer the matter back to you for proper arrangement.

Where waste is collected as part of a specifically agreed service, you remain responsible for declaring its nature accurately. You must not ask us to transport or dispose of prohibited items in a way that breaches applicable regulations. We may charge additional fees where safe segregation, packaging, or disposal arrangements are required. The Cleaner Finsburypark team will always aim to act responsibly and lawfully in relation to any waste encountered during a visit.

Complaints, Force Majeure, and Governing Law

If you are dissatisfied with any aspect of the service, you should raise the matter promptly so we can review it. We may ask for relevant photographs, descriptions, or other information to understand the issue. Where appropriate and reasonable, we may offer a revisit, correction, partial refund, or other remedy. Any remedy will depend on the nature of the issue, the evidence available, and whether the service was carried out in line with the agreed instructions.

We are not liable for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to extreme weather, transport disruption, utility failures, industrial action, public emergencies, or acts of government. If such an event occurs, we may suspend or reschedule performance without incurring liability for resulting delay, provided we take reasonable steps to minimise disruption. These circumstances do not affect your statutory rights where applicable.

Governing law and jurisdiction: These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these terms, subject to any rights that a consumer may have under mandatory law.

Final Provisions

If any clause in these terms is deemed invalid or unenforceable, that clause shall be interpreted, limited, or severed to the minimum extent necessary, and the remaining clauses shall remain in force. No failure or delay by us in exercising any right shall operate as a waiver of that right. Any waiver must be in writing to be effective.

These terms represent the entire agreement between you and Cleaner Finsburypark in relation to the relevant service, unless a separate written contract states otherwise. You may not assign your rights or obligations under these terms without our prior written consent. We may assign or subcontract any part of the service where this is reasonable and does not materially reduce the quality of the service provided.

The use of the Cleaner Finsburypark name in these terms refers to our cleaning service arrangement only and does not create any partnership, agency, or employment relationship with you. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions in full.