Privacy Policy - Cleaner Finsburypark

Effective for all Cleaner Finsburypark customers in the area. This Privacy Policy explains how we collect, use, store, and protect personal data when we provide cleaning services to customers in Finsbury Park and the surrounding area. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who this policy applies to

This Privacy Policy applies to all Cleaner Finsburypark customers in the area, including people who enquire about our services, request a quotation, book an appointment, receive cleaning services, or otherwise interact with us in connection with our cleaning operations. It also applies to anyone whose personal data we process as part of delivering those services.

2. Information we collect

We only collect personal data that is necessary for the purposes described in this policy. Depending on your relationship with us, we may collect the following categories of information:

Identity details: name, title, and any information needed to identify you as a customer or contact person.
Contact details: address, email address, phone number, and preferred communication method.
Service details: property access instructions, cleaning preferences, service history, appointment details, and notes relevant to completing the work safely and effectively.
Payment and billing details: records of payments, invoices, transaction references, and billing information.
Communication records: emails, messages, call notes, and other correspondence related to enquiries, bookings, complaints, feedback, or service changes.
Technical information: limited information such as device identifiers, browser data, or usage information if you interact with us through digital tools we use for administration.
Special category data: we do not normally seek to collect sensitive personal data. If such data is ever provided to us accidentally or for a legitimate reason, we will process it only where permitted by law and only with appropriate safeguards.

We generally collect data directly from you when you contact us, make a booking, or use our services. In some cases, we may also receive information from a person acting on your behalf, such as a family member, property manager, tenant, landlord, or business representative, where this is necessary for service delivery.

3. How we use your personal data

We use personal data for the following purposes:

to provide and manage cleaning services;
to arrange appointments, quotations, and customer support;
to communicate about service changes, confirmations, and operational matters;
to issue invoices, process payments, and maintain financial records;
to handle complaints, disputes, and follow-up requests;
to improve our services, internal processes, and customer experience;
to meet legal, tax, accounting, and regulatory obligations;
to protect our business, staff, customers, and property.

We use personal data only where it is relevant and necessary. We do not sell your personal information.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for processing personal data. We rely on one or more of the following bases:

Contract: processing is necessary to provide a quote, enter into a service agreement, deliver cleaning services, manage bookings, and handle payments.
Legal obligation: processing is necessary to comply with laws such as tax, accounting, employment, and record-keeping requirements.
Legitimate interests: processing is necessary for our legitimate business interests, such as improving operations, protecting against fraud, responding to customer issues, and maintaining secure records, provided these interests do not override your rights and freedoms.
Consent: where consent is required by law, we will ask for it clearly and you may withdraw it at any time. This is most likely to apply to optional communications or certain uses of non-essential data.

Where we process special category data, we will only do so when a lawful condition under data protection law applies and additional safeguards are in place.

5. Sharing your information with processors

We may share personal data with trusted third parties who act as processors on our behalf. These processors are only allowed to process data under our instructions and must keep it secure and confidential.

Examples of processors may include:

IT and cloud storage providers;
payment service providers;
accounting and bookkeeping software providers;
customer administration and scheduling tools;
email and communication service providers;
professional advisers who support our business operations where necessary.

We may also share data with independent controllers where required by law or necessary for service delivery, for example with financial institutions, insurers, public authorities, or legal advisers. In each case, we will only share the minimum amount of information needed.

6. Data retention

We keep personal data only for as long as it is needed for the purpose for which it was collected, or for as long as we are legally required to retain it. Retention periods vary depending on the type of information and the reason for processing.

Customer and service records: retained for the duration of the relationship and for a reasonable period afterward to manage queries, disputes, and service history.
Financial and tax records: retained for the period required by law and accounting standards.
Communication records: retained as needed to resolve issues, maintain accurate records, and support customer service.
Security or incident records: retained for as long as necessary to investigate, respond to, and document the matter.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data security

We take appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our data handling practices. While no system can be guaranteed to be completely secure, we aim to use proportionate safeguards appropriate to the nature of the data we process.

8. Your rights

Under data protection law, you have several rights relating to your personal data. These rights are not absolute and may be subject to legal conditions or exceptions.

Right of access: you may ask for a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete information.
Right to erasure: you may ask us to delete your data in certain circumstances.
Right to restriction: you may ask us to limit how we use your data in certain circumstances.
Right to object: you may object to processing based on legitimate interests, and in some cases to direct marketing.
Right to data portability: you may request certain data in a structured, commonly used format where applicable.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

You also have the right to raise a concern with the UK data protection authority if you believe your data rights have been infringed. We encourage you to contact us first so we can try to resolve the issue promptly and fairly.

9. Children’s data

Our cleaning services are intended for adults and households, and we do not knowingly collect personal data from children except where it is incidental and necessary for service provision, such as household occupancy details or access arrangements. If we become aware that we have collected data from a child inappropriately, we will take steps to delete it where required.

10. International transfers

Where service providers or systems involve transfers of personal data outside the UK, we will ensure appropriate safeguards are in place in line with applicable data protection law. This may include using approved contractual protections or relying on adequacy arrangements where available.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any revised version will continue to apply to all Cleaner Finsburypark customers in the area from the date it takes effect. We recommend reviewing it periodically so you remain informed about how we use personal data.

In summary: we process only the personal data needed to provide our cleaning services, rely on appropriate lawful bases, retain data for no longer than necessary, use trusted processors under contract, and respect your data protection rights.